Return and Refund Policy

Returns & Refund Policy

Made-to-Order Approach

At Psalms34, every piece is created with intention. Our garments are made-to-order, meaning we do not hold excess stock and each item is produced specifically for your order. This allows us to reduce waste and ensure every piece receives the attention it deserves.

Because of the made-to-order nature of our products, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or unwanted items.

We encourage all customers to carefully review product descriptions, sizing guides, and order details before completing their purchase.

Faulty, Damaged or Incorrect Orders

Although every order goes through quality checks, we understand that issues can occasionally occur.

If your item arrives:

• damaged,
• defective,
• misprinted,
• or different from what was ordered,

please contact us within 3 days of receiving your order at psalms34clothing@gmail.com with:

• your order number,
• a description of the issue,
• and clear photographs showing the problem.

Once reviewed, if your claim is approved, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Incorrect Address Information

Customers are responsible for providing accurate delivery details at checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, Psalms34 cannot be held responsible for the loss or additional delivery costs.

Please ensure all delivery information is correct before submitting your order.

Cancellations

As our products begin production shortly after an order is placed, cancellation requests must be submitted as soon as possible. We cannot guarantee cancellations once production has started.

International Orders

International customers are responsible for ensuring they provide accurate delivery information. Delivery times may vary depending on the destination country, customs processes, and local postal services.

Any applicable customs charges, duties, or import fees are the responsibility of the customer.

 

What if my refund or replacement request is approved?

If your refund or replacement request is approved, we will initiate the necessary steps to process your refund or send you a replacement item. Please note that the processing time may vary depending on the nature of the request and any additional information required.

How long does it take to receive a refund or replacement?

The time it takes to receive a refund or replacement may vary depending on various factors, including the nature of the request and any additional information required. Our team will make every effort to process your refund or replacement as quickly as possible.

What if I have further questions or need assistance?

If you have any further questions or need assistance regarding our return and refund policy, please feel free to contact us at psalms34clothing@gmail.com. Our team will be happy to assist you.

 

Contact Us

If you have any questions regarding your order, please contact us at:

psalms34clothing@gmail.com

Thank you for supporting Psalms34 and our commitment to intentional, responsible clothing